Platform: Citrix Xen Mobile 8.0.1

Issue: Getting error during Device Profile Installation, while enrolling iOS Device

Error : Profile Installation Failed (Invalid Profile/ Profile Cannot be Installed)

Cause: This happens because of issue with APN certificate

Resoltuion: On your Server, where Citrix Xen Mobile installed. Go to..
C:\Program Files\Citrix\XenMobile Device Manager\ Double Click on iOSenable.cmd

A pop window will open and will prompt you to update your APN certificate

Put certificate password and browse to the lcoation where certifcate kept on system, as show below

Now click on next, it will promt you to put FQDN and port number, FQDN as defined by you and port number will be 443, as show in below image

After putting details Click on Next and leave rest details as it is. and then click on Finish & then Close the window .

After finish, Go to Start > Run > Services.msc and then Start XenMobile Device Manager Service.

Now try again by re-enrolling iOS Device, Hope this will help you.

Revert, if any assistance required.

Thanks/ Manish

Hindi fonts on BlackBerry smartphones

Platform: BlackBerry OS 4.x to 7.x

Issue: Hindi fonts not visible on BlackBerry smartphones

Solution:

On BlackBerry device, open browser and type http://goo.gl/Gfk8h and press enter. This link will directly prompt you to download BlackBerry Indic fonts. Click on download

It will prompt a message for over writing, click Yes.

Once BlackBerry Indic fonts installation will complete, then it will prompt to reboot device. Please click on reboot to complete installtion.

Thanks..!!

XenMobile Device Manager 8.2 : Possible APNS certificate topic name mismatch in certificate

Platform: XenMobile Device Manager 8.2

Issue: While renewing APNS certificate of Xen Mobile Device Manager 8.2, user gets below error

Possible APNS certificate topic name mismatch in certificate: 'com.apple.mgmt.External.9440b79b-52cf-488c-8f94-7e115833ec56', configured: 'com.apple.mgmt.External.3db35b8d-1d96-41d9-843e-c5fe5d5708b3'

 

 

Cause: 1.) You are not logging with same Apple ID, which you used earlier to register the APNS certificate.
Cause: 2.) You are using same Apple ID but still your areenewing same APNS certificate but stil getting this error.

Solution 1.)

Renew certicate using same Apple ID

Soution 2.)

Please follow the steps mentioned below and let us know the results.

1.Open the Xenmobile Device Manager server.

2.Open a Command Prompt and "Run as administrator"

3.Change to your "XenMobile Device Manager" folder

 

4.Type the following then press enter: iOSenable.cmd

 

5.In the "Define the APNS certificate file for iOS" window Enter the "Private key password" for your new Exported .pfx file

 

6.Browse to the "Certificate file path" and select your newly Exported .pfx file click Next In the "Define a HTTPS connector for certificate-based authentication" window For "External host or IP:" enter the Fully Qualified Domain Name (FQDN) without https:// or http://

 

7.For "External port:" enter 443

 

8.Click Next

 

9.Do not change anything on the "Define a HTTPS connector not authenticating with certificates" window

 

10.Click Next

 

11.Click on Finish to configure XenMobile Device Manager

 

12.Click Close to close the wizard

 

13.Open Services.msc and Start the "XenMobile Device Manager" Service