Thursday 19 June 2014

Platform: Citrix Xen Mobile 8.0.1

Issue: Getting error during Device Profile Installation, while enrolling iOS Device

Error : Profile Installation Failed (Invalid Profile/ Profile Cannot be Installed)

Cause: This happens because of issue with APN certificate

Resoltuion: On your Server, where Citrix Xen Mobile installed. Go to..
C:\Program Files\Citrix\XenMobile Device Manager\ Double Click on iOSenable.cmd

A pop window will open and will prompt you to update your APN certificate

Put certificate password and browse to the lcoation where certifcate kept on system, as show below


Now click on next, it will promt you to put FQDN and port number, FQDN as defined by you and port number will be 443, as show in below image



After putting details Click on Next and leave rest details as it is. and then click on Finish & then Close the window .


After finish, Go to Start > Run > Services.msc and then Start XenMobile Device Manager Service.

Now try again by re-enrolling iOS Device, Hope this will help you.

Revert, if any assistance required.


Thanks/ Manish



No comments:

Post a Comment